Return Policy

1. Damages and Issues

We strive to ensure that your shopping experience with us is satisfactory. However, if you receive a damaged or defective item, please contact us immediately to report the issue. We will work with you to address the problem and provide a suitable solution.

2. Exceptions

Some items may be non-returnable or have specific return limitations. These may include:

• Items that have been used or damaged by the customer
• Items that are not in their original packaging
• Personalized or customized items
• Perishable goods

Please review the product description carefully before making a purchase to determine if any exceptions apply.

3. Exchanges and Refunds

If you are not completely satisfied with your purchase, you may be eligible for an exchange or refund. To initiate a return, please contact us within [number of days] days of receiving your order.

For eligible returns, we offer the following options:

• Exchange: We will replace the item with a new one of equal or lesser value, subject to availability.
• Refund: We will issue a refund to the original method of payment for the purchase price of the item, excluding any shipping or handling fees.

Returned items must be in their original condition and packaging, with all tags attached. The customer is responsible for return shipping costs unless the return is due to our error or a defective product.

Contact Information

If you have any questions or concerns about our Returns and Refunds Policy, please feel free to contact us using the information below:

Honest Electric and Plumbing
6 George Road
Athlone, Cape Town, 7760
Email: honestcpt@gmail.com